leaving? let's keep it honest
life lifes. plans change, bodies change, whole seasons of life change, and sometimes a membership needs to change too. that's allowed here, always. cancelling your autopay is real and it's simple, we just want you to leave knowing exactly how it works, and to be sure it's what you actually need.
- it's done by hand. we process every membership change manually in mindbody, so it starts with an email, not a button.
- 30 days' notice. we need your request at least 30 days before your next billing date, so we can stop the next charge cleanly.
- prepaid month-to-month? there's nothing to cancel, it simply winds down on its own when your paid time ends.
- on a 6-month vow (autopay)? ride it out, or leave early for a $50 fee. full details below.
no pressure, nothing is final yet. and don't sweat the wording, every email button starts a little template for you.
totally fair if you need to step back. but a full cancel isn't always the thing. would one of these get you what you actually need?
stepping away for a bit without losing your place sounds like the move. we'll keep your membership, and your current rate, on ice until you're ready to come back.
email us to set it up and let us know roughly how long you need. we'll sort the rest.
email lumi to pause →not the right month for a payment? we can move your billing dates to months that work better for you. no need to cancel anything.
email us before your next billing date and we'll rearrange it in mindbody.
email lumi to shift my dates →we don't do refunds, but we do believe life happens. you can re-sell your membership or pass it to someone else, and right now there's no transfer fee at all.
we'll just confirm with the new person and collect their billing details before the transfer is complete. email us with who's taking it over and we'll make it happen.
email lumi to transfer →one quick thing so we point you the right way: which are you on?
the vow works both ways: you committed to six months, and in return you got a $20-a-month discount. however, life happens, so there are real ways out, and all of them are allowed.
let your term finish naturally. just email us so we know to turn off the auto-renew, otherwise it'll quietly start a fresh 6-month cycle on its own. no fee.
need to go before your term is up? pay a $50 cancellation fee to end your contract early. (30 days' notice before your next bill, either way.)
tap a button and we'll start the email for you, just add your name and send.
no problem, that's an easy one for us.
if you prepaid month-to-month, there's nothing to cancel: it simply winds down when your paid time runs out. if you're on a 6-month autopay vow, email us and we'll sort it. not sure which? email hello@kuumayoga.com (or message lumi) and we'll look up your account and tell you exactly where you stand, fees, dates, all of it.
email lumi and ask →our autopay memberships are a little vow: a 6-month commitment, and we honour you right back with our gentlest prices (unlimited drops from $110 to just $90 a month).
they renew automatically for another 6-month cycle, quietly keeping your magic flowing, unless you tell them not to. need to step away early? a 6-month contract can be cancelled for a $50 early-cancellation fee.
either way, ending or simply pausing the auto-renew, we need your request at least 30 days before your next billing date, so we have time to properly stop your autopay.
because these are so discounted, we ask you to honour your commitment, and it's each student's job to choose the membership that truly fits. unsure which is yours? message lumi and we'll help you find it.
we don't do refunds, but we do believe life happens. when the universe rearranges your plans, a transfer is always available: you can re-sell your membership or pass it to someone else.
we'll just confirm with them and collect their billing details before the transfer is complete. right now there's no transfer fee at all.
contracts are the one exception to "cancel anytime." see the 6-month vow above for early-cancellation details.
every membership change (cancel, pause, shift your dates, or transfer) is processed manually in mindbody, so the fastest way to start is a single email to hello@kuumayoga.com. tap any of the email buttons in this flow and we'll start the message for you with a little template, just fill in the blanks.
tell us your name, the email on your account, and what you'd like to do. we'll confirm your dates, any fee, and handle the rest. (booking and cancelling individual classes still lives in the KUUMA app, always self-serve.)
whatever you choose, thank you for the time you spent on the mat with us. the door's always open if you want to come back. 🤍